The different steps

After contacting the internal support service, you will receive an answer from one of the confidants within three working days. After an initial contact via email or telephone, you will be invited for a personal interview (physical or online). All questions and reports will be taken seriously and handled with discretion.

The confidant will actively listen to your story and provide a safe environment for sharing questions, emotions or doubts, considering your specific needs. The confidant will not pass judgment or act without your permission. You also have the option to vent alone without taking further action. There is no one-size-fits-all solution for every report. In consultation with you, the reporting person, one or more of the actions below may be taken. When considering the various actions, the advantages and disadvantages are reviewed with you.

• a mediation between the persons involved if all persons involved agree; the confidant can inform you about this possibility and can further support you in this; in a mediation process, the aim is to complete the process within 8 weeks.
• a report or intervention with another student or with a staff member, or the hierarchical line of that staff member, after explicit consent of the reporter; the confidant can inform you about this possibility and can further support you in this;
• a specific referral to, for example, an external entity; the confidant can inform you about this possibility and can further support you in this; this possibility also includes assistance in reporting to the police in the case of a possible criminal offense.
• if the above actions are considered insufficient: identifying other possible internal and external actions and supporting you in those actions which you as reporter can undertake.

The confidants are not authorized for evaluation, discipline or sanctions.

Go back to Social Safety and Transgressive Behavior